Terms of service
Last Updated: July 2026
Welcome to Burakh. These Terms of Service govern your use of our website, burakh.co.uk, and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms of Service.
1. General Information
Throughout this website, the terms "we", "us", and "our" refer to Burakh. By visiting our website and/or purchasing from us, you agree to comply with these Terms of Service.
We reserve the right to update, change, or replace any part of these Terms of Service at any time without prior notice. It is your responsibility to check this page periodically for changes.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age, or
- You have the permission of a parent or legal guardian to use this website.
You agree not to use our products or services for any unlawful or unauthorised purpose.
3. Products and Pricing
We make every effort to display our products, descriptions, specifications, and pricing accurately. However:
- Product images are for illustrative purposes only.
- Actual product colours and appearance may vary depending on your device settings.
- We reserve the right to correct any errors, inaccuracies, or omissions at any time.
- Prices and product availability are subject to change without notice.
4. Orders
When you place an order, you are making an offer to purchase products from us.
We reserve the right to:
- Accept or decline any order;
- Cancel orders suspected of fraud or unauthorised activity;
- Limit or refuse quantities purchased per person, household, or order.
You will receive an order confirmation email after successfully placing your order. This confirmation does not constitute acceptance of your order.
5. Order Cancellation
Customers may cancel an order within 24 hours of placing it, provided the order has not yet been dispatched.
Once an order has been dispatched, it cannot be cancelled. Customers may, however, be eligible to request a return in accordance with our Refund & Return Policy.
6. Returns and Refunds
Our Returns and Refund Policy forms part of these Terms of Service.
Customers who receive an item and wish to return it, or experience an issue with their order, must notify us within 14 days of receiving the item. Once a return request has been accepted, customers have a further 14 days to return the item.
Return requests submitted after the applicable return period will not be accepted.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied.
7. Shipping and Delivery
Delivery times provided on our website are estimates only.
We are not responsible for delays caused by:
- Courier companies;
- Customs procedures;
- Weather conditions;
- Public holidays; or
- Events beyond our reasonable control.
Customers are responsible for ensuring that shipping information provided at checkout is accurate.
8. Payment
Payments are securely processed through Shopify Payments, PayPal, and other authorised payment providers.
We do not store complete payment card information on our servers.
9. Intellectual Property
All content available on this website, including but not limited to:
- Text;
- Images;
- Graphics;
- Logos;
- Product descriptions;
- Website design;
is the property of Burakh or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Burakh shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
11. Third-Party Services and Links
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party websites or services.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Force Majeure
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, technical failures, or interruptions to transportation services.
14. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales.
15. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Burakh
Website: burakh.co.uk
Email: support@burakh.co.uk